Author Profile
English, Austin
A Brief Guide to A3
OM-1738 | Published August 30, 2021 | 8 pages Technical Note
Collection: Darden School of Business
This brief note provides a description of the A3 communication tool using classic problem-solving methodology associated with the Toyota Production System. A3 thinking may be used to assist communicat... Read More
Olena Tischler: Health Care Operations Management Intern
Weiss, Elliott N. English, Austin
OM-1730 | Published June 01, 2021 | 8 pages Case
Collection: Darden School of Business
Olena Tischler is embarking on her midpoint MBA internship, a position she developed with Northeast Regional Healthcare. The internship is divided among the operations of three different clinics and i... Read More
A Brief Note on Hoshin Kanri: Strategy Deployment
Weiss, Elliott N. English, Austin
OM-1710 | Published November 30, 2020 | 7 pages Technical Note
Collection: Darden School of Business
Hoshin kanri (HK), or strategy deployment, has been an integral part of the company management practices of some of the most successful Lean-practicing organizations. The purpose of this note is to gi... Read More
Quincy Lake Clinic
Weiss, Elliott N. English, Austin
OM-1699 | Published October 16, 2020 | 10 pages Case
Collection: Darden School of Business
Olga Zimmerman was the clinical operations director of the Quincy Lake Clinic (QLC), a provider-based primary and specialty care clinic. For the past four months, Zimmerman had been learning her new r... Read More
Change Management at the University of Virginia Health System's Body Imaging Division
Weiss, Elliott N. Goldberg, Rebecca English, Austin
OM-1609 | Published December 12, 2018 | 3 pages Case
Collection: Darden School of Business
This field-based case explores the University of Virginia's Body Imaging Division (BID) along with the group's new director, Arun Krishnaraj, who is trying to assess and ameliorate the frustrations, c... Read More
Improving the Body Imaging Division at the University of Virginia Health System
Weiss, Elliott N. Goldberg, Rebecca English, Austin
OM-1597 | Published July 03, 2018 | 3 pages Case
Collection: Darden School of Business
This field-based case explores the University of Virginia's Body Imaging Division (BID) along with the group's new director, Arun Krishnaraj, who is trying to assess and ameliorate the frustrations, c... Read More
Lean as a Universal Model of Excellence: It Is Not Just a Manufacturing Tool!
Weiss, Elliott N. Stevenson, Donald English, Austin
OM-1562 | Published December 14, 2016 | 8 pages Technical Note
Collection: Darden School of Business
This is a technical note that describes the history of Lean and explains why it is not just a manufacturing tool. It is used in Darden's "Management of Service Operations" course elective. Read More
Darden Business Publishing Gets Lean (B)
Weiss, Elliott N. Goldberg, Rebecca English, Austin
OM-1498 | Published May 20, 2013 | 5 pages Case
Collection: Darden School of Business
A consultant is enlisted to help an educational publisher streamline production using Lean principles. In the B case, the group prioritizes the problems it will address and identifies how success will... Read More
Darden Business Publishing Gets Lean (A)
Weiss, Elliott N. Goldberg, Rebecca English, Austin
OM-1497 | Published May 20, 2013 | 12 pages Case
Collection: Darden School of Business
Darden Business Publishing provides its own field case as a consultant is enlisted to help it streamline production using Lean principles. The case provides an overview of continuous improvement conce... Read More
Darden Business Publishing Gets Lean (C)
Weiss, Elliott N. Goldberg, Rebecca English, Austin
OM-1499 | Published May 20, 2013 | 6 pages Case
Collection: Darden School of Business
This third part of a three-part case provides an epilogue to the CPI initiative. One year later, the editorial office continues to see positive results. Read More