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Luk, Victoria
Fidelity Investments: Betting on Digital Strategy
Laseter, Timothy M. Luk, Victoria
OM-1746 | Published October 18, 2021 | 5 pages Case
Collection: Darden School of Business
Julie Busby, operational excellence lead for Fidelity Investments (Fidelity), needed to help a customer call center manage its diverse set of clients. Despite efforts to categorize tasks based on call... Read More
