Author Profile
Landel, Robert D.
The University of Virginia Health System (A): Creating a High-Reliability Organization
Landel, Robert D. Temkin, Jacqueline Matherne, G. (Paul)
OM-1833 | Published May 19, 2025 | 22 pages Case
Collection: Darden School of Business
Tracey Hoke, MD, chief of quality and performance improvement for the University of Virginia Health System (UVAHS), is deciding how to better achieve organizational goals in safety and quality. UVAHS ... Read More
The University of Virginia Health System (B): Are Service Lines the Answer?
Landel, Robert D. Temkin, Jacqueline Matherne, G. (Paul)
OM-1834 | Published May 19, 2025 | 2 pages Case
Collection: Darden School of Business
Tracey Hoke, MD, chief of quality and performance improvement for the University of Virginia Health System (UVAHS), is deciding how to better achieve organizational goals in safety and quality. UVAHS ... Read More
The University of Virginia Health System: The Next Generation of Quality Care and Patient Safety (B)
Temkin, Jacqueline Landel, Robert D.
OM-1610 | Published May 15, 2019 | 21 pages Case
Collection: Darden School of Business
This case, a follow-up to "The University of Virginia Health System: The Next Generation of Quality Care and Patient Safety (A)" (UVA-OM-1608) continues to follow the University of Virginia Health Sys... Read More
Congestion in Café 67
OM-1550 | Published December 20, 2016 | 2 pages Exercise
Collection: Darden School of Business
In this exercise the manager of Café 67 asks for help dealing with the large queues of students during the Darden school's second coffee (approximately 20 minutes) who all want lunch at the same time. Read More
A Late Night at The Virginian Restaurant: Model Documentation and Guide
OM-1553 | Published December 09, 2016 | 16 pages Technical Note
Collection: Darden School of Business
The purpose of this document is to describe each step in the development of a model for the case "A Late Night at The Virginian Restaurant" (UVA-OM-1551). Read More
A Late Night at The Virginian Restaurant
OM-1551 | Published December 02, 2016 | 1 pages Exercise
Collection: Darden School of Business
In this exercise, the manager of The Virginian, a small restaurant and bar in Charlottesville, has asked for help in reducing the average queue size at its bar. The Virginian prides itself on its fast... Read More
Bank Office Simulation Tutorial and Technical Note
Landel, Robert D. Porter, Christopher Mexis, George
OM-1549 | Published October 26, 2016 | 20 pages Technical Note
Collection: Darden School of Business
Tutorial and tech note combined to introduce students to model building and outputs in AnyLogic. Read More
Congestion in Caf? 67: Model Documentation and Guide
OM-1552 | Published October 21, 2016 | 21 pages Technical Note
Collection: Darden School of Business
The purpose of this document is to describe each step in the development of a model for the exercise "Congestion in Caf? 67." The system itself is described in Appendix 1. A short and simple descripti... Read More
Accounts Payable at Rockwell Collins: Process Simulation Model Note
Landel, Robert D. Mexis, Georgios Porter, Christopher
OM-1554 | Published October 18, 2016 | 18 pages Technical Note
Collection: Darden School of Business
The note provides documentation of a process simulation model that was prepared to simulate the invoicing work of 16 accounts payable analysts described in the case "Accounts Payable at Rockwell Colli... Read More
Operations Business Math—Process Analysis Level One: Problems (SPANISH)
Landel, Robert D. Goldberg, Rebecca
OM-1594 | Published May 23, 2016 | 1 pages Technical Note
Collection: Darden School of Business
This is a Spanish translation of the Dec. 19, 2002 version of UVA-OM-1059. This problem set focuses on process-analysis calculations, including throughput, capacity, cycle time, and utilization. See a... Read More
Operations Business Math—Process Analysis Level Two: Problems (SPANISH)
Landel, Robert D. Goldberg, Rebecca
OM-1595 | Published May 23, 2016 | 1 pages Technical Note
Collection: Darden School of Business
This is a Spanish translation of the Dec. 19, 2002 version of UVA-OM-1060. This problem set focuses on process-analysis calculations, including throughput, capacity, cycle time, and utilization. See a... Read More
Ballance Agri-Nutrients in New Zealand: Greg Delaney and Continuous Process Improvement
Landel, Robert D. Goldberg, Rebecca
OM-1507 | Published December 17, 2013 | 29 pages Case
Collection: Darden School of Business
In August 2010, Greg Delaney, general manager of distribution and logistics for Ballance Agri-Nutrients (BAN), had participated in a four-week executive development program, the Executive Program (TEP... Read More
Operational Systems Thinking
Landel, Robert D. Soderquist, Chris
OM-1430 | Published December 02, 2012 | 16 pages Technical Note
Collection: Darden School of Business
This note provides an introduction to operational systems thinking using the language of stocks and flows and guided by a scientific method-based mapping process. Operational mental models link explic... Read More
The Ballance Agri-Nutrients Challenge
Landel, Robert D. Deitemeyer, Philip Goldberg, Rebecca
OM-1475 | Published November 13, 2012 | 12 pages Case
Collection: Darden School of Business
In June 2010, Greg Delaney began a four-week executive development program known as TEP at the Darden Graduate School of Business Administration. Delaney worked at New Zealand's largest fertilizer man... Read More
Prospective Student Visits to the Darden School: Process Improvement (A)
OM-1476 | Published August 17, 2012 | 10 pages Case
Collection: Darden School of Business
Examining the effectiveness of the class visitation process at the Darden School had always been a high priority for the Office of Admissions due to its key role in connecting with qualified, enthusia... Read More
Prospective Student Visits to the Darden School: Process Improvement (B)
OM-1477 | Published August 17, 2012 | 6 pages Case
Collection: Darden School of Business
A member of the Student Admissions Committee has been asked to offer suggestions on how to improve the admissions process. Supported by his interest in analyzing operations, he sets out to fully defin... Read More
The Perfect Storm: A Low-Performing Biotech Plant
Landel, Robert D. Goldberg, Rebecca
OM-1463 | Published January 20, 2012 | 3 pages Case
Collection: Darden School of Business
For the past 12 months, a major pharmaceutical company had rolled out a comprehensive set of cultural changes and breakthrough lean-process activities that were instigated by the need to cut nearly 25... Read More
Napco in 2009: Relaunching the Five Stars Restaurants Project in the Middle East (B)
Landel, Robert D. Goldberg, Rebecca
OM-1460 | Published December 13, 2011 | 32 pages Case
Collection: Darden School of Business
This is the B case in the two-part series. The relaunch plan has been explained to Napco executives. It has been decided to require a six-month period of stability in Riyadh before moving forward with... Read More
Napco in 2009: Relaunching the Five Stars Restaurants Project in the Middle East (A)
Landel, Robert D. Goldberg, Rebecca
OM-1459 | Published December 08, 2011 | 4 pages Case
Collection: Darden School of Business
The area general manager for the National Paper Products Company (Napco) in Riyadh, Saudi Arabia and for Napco's Consumer Products Company in Dammam, had organized the Riyadh restaurant sector sales f... Read More
Napco in 2009: Sales Growth in the Middle East
Landel, Robert D. Goldberg, Rebecca Winkel, Josh
OM-1458 | Published December 08, 2011 | 13 pages Case
Collection: Darden School of Business
The background regarding sales for the two-case series "Napco in 2009: Relaunching the Five Stars Restaurants Project" cases A and B, is presented in this case. This case and the two-part series are d... Read More
The United States Air Force and IBM: Transformation Through Partnership
Landel, Robert D. Walsh, Bridget
OM-1447 | Published October 05, 2011 | 17 pages Case
Collection: Darden School of Business
A partner in the public sector operations strategy practice of International Business Machines Corporation (IBM) must prepare for a briefing for United States Air Force (USAF) senior leadership propos... Read More
United Technologies Corporation Fire & Security: Field Operations (B)
Landel, Robert D. Brash, Daniel Vernon, John
OM-1454 | Published September 12, 2011 | 5 pages Case
Collection: Darden School of Business
The managing director of international businesses checks the progress of a Lean program in a regional headquarters site that two years previously had negative Net Recovered Margin (NRM). He had worked... Read More
Six Sigma at Dominion Resources, Inc.: Investing In Excellence
OM-1453 | Published September 02, 2011 | 5 pages Technical Note
Collection: Darden School of Business
This note provides information on Six Sigma and business improvement at Dominion Resources, Inc., including many examples of the CEO Tom Farrell's personal commitment and support. It can be used in ex... Read More
Business Process Mapping
Landel, Robert D. Snyder, Andrew
OM-1423 | Published September 02, 2011 | 10 pages Technical Note
Collection: Darden School of Business
Appropriate for courses in operations management and process improvement. This technical note explains how to utilize process maps as tools to show workflow steps, clarify process expectations and res... Read More
Business Process Mapping: Prospective Student Visits to the Darden School
Landel, Robert D. Snyder, Andrew
OM-1445 | Published July 15, 2011 | 2 pages Technical Note
Collection: Darden School of Business
Appropriate for courses in operations management and process improvement. Hundreds of prospective students visit the Darden Graduate School of Business Administration throughout the academic year to i... Read More
Business Process Mapping: The Darden School Mailroom
Landel, Robert D. Snyder, Andrew
OM-1444 | Published July 12, 2011 | 11 pages Technical Note
Collection: Darden School of Business
The Darden School mailroom and the activities of its manager are analyzed using process mapping and waste identification tools. The note illustrates how one can observe and analyze a process for which... Read More
Shrimp Commodity Systems Learning Lab: Guidance Notes
Landel, Robert D. Soderquist, Chris
OM-1428 | Published December 06, 2010 | 24 pages Technical Note
Collection: Darden School of Business
This technical note supports the "Shrimp Commodity Systems Learning Lab" (SCSLL) simulation (UVA-OM-1537) used in environmental sustainability or systems thinking courses. It offers detailed guidance ... Read More
Southeastern Mills: The Improvement Journey (B)
Landel, Robert D. Goldberg, Rebecca
OM-1420 | Published October 09, 2010 | 5 pages Case
Collection: Darden School of Business
Appropriate for courses in operations design and performance management. A Business Process Improvement team has completed its preliminary evaluation of different system design for launching a Lean-Si... Read More
Southeastern Mills: The Improvement Journey (C)
Landel, Robert D. Goldberg, Rebecca
OM-1421 | Published September 16, 2010 | 1 pages Case
Collection: Darden School of Business
Appropriate for courses in operations design and performance management. A Business Process Improvement team has evaluated a different systems design for launching a Lean-Six Sigma improvement journey... Read More
Southeastern Mills: The Improvement Journey (A)
Landel, Robert D. Goldberg, Rebecca
OM-1419 | Published September 09, 2010 | 27 pages Case
Collection: Darden School of Business
Appropriate for courses in operations design and performance management. Owners and employees of this company spent considerable effort developing a unique, extremely successful high-performance work ... Read More
Dominion Travel and Corporate Services: Air Ticket Procurement Practices
Landel, Robert D. Kelliher, Donna
OM-1417 | Published August 20, 2010 | 26 pages Case
Collection: Darden School of Business
This case is designed to be used in service operations and process improvement courses. Wasted costs associated with nonrefundable ticket exchanges is the next continuous improvement target at Dominio... Read More
Wyeth Pharmaceuticals in 2009: Transformation at the Site Level
Landel, Robert D. Goldberg, Rebecca
OM-1402 | Published May 11, 2010 | 24 pages Case
Collection: Darden School of Business
Appropriate for general management courses emphasizing lean operations strategy implementation and large-scale change management across a network of global manufacturing facilities. In this case, site... Read More
Framing Your Business Issue for Others
OM-1413 | Published April 29, 2010 | 3 pages Technical Note
Collection: Darden School of Business
Appropriate for individuals interested in framing a situation in order to facilitate conversations with colleagues and others not familiar with the situation. To engage others in these conversations, ... Read More
United Technologies Corporation Fire & Security: Field Operations (A)
Landel, Robert D. Stanley, Anand Hoffman, Tom Brash, Daniel
OM-1422 | Published February 09, 2010 | 12 pages Case
Collection: Darden School of Business
Appropriate for courses in operations strategy and general management. Some 400 Fire & Security branches are given the opportunity for improvement. Executives call for the design and deployment of a g... Read More
Six Sigma at the University of Virginia Medical Center (B): Discharge Cycle Time, 2003-04
Landel, Robert D. Goldberg, Rebecca
OM-1378 | Published December 23, 2009 | 19 pages Case
Collection: Darden School of Business
In this case, students are asked to evaluate the study design and determine the next steps in implementing an enterprise-wide solution to delayed patient discharge time in two units at a medical cente... Read More
Southeastern Mills: The Eighth Element?
Landel, Robert D. Goldberg, Rebecca Moon, Andrew
OM-1393 | Published December 23, 2009 | 12 pages Case
Collection: Darden School of Business
Appropriate for courses in operations management and leadership. Owners and employees of this company spent considerable time and effort developing a unique, extremely successful high-performance work... Read More
Wyeth Pharmaceuticals in 2009: Operational Transformation
Landel, Robert D. Goldberg, Rebecca
OM-1400 | Published December 23, 2009 | 22 pages Case
Collection: Darden School of Business
Appropriate for general management courses emphasizing operations strategy and senior leadership. Senior leadership in a global manufacturing company must respond to the critical directive to achieve ... Read More
Shrimp Commodity Systems Learning Lab
Landel, Robert D. Soderquist, Chris
OM-1405 | Published December 23, 2009 | 2 pages Technical Note
Collection: Darden School of Business
Appropriate for environmental sustainability or systems thinking courses. This Learning Lab offers a progression of interactive learning experiences for the purpose of building user understanding of t... Read More
Sustainability Challenges in the Shrimp Industry (A)
Landel, Robert D. Ganoza, Fernando Raja, Shankar
OM-1388 | Published September 22, 2009 | 15 pages Case
Collection: Darden School of Business
This case fits with courses that have a focus on environmental sustainability and systems thinking, which help students conceptualize and formulate policy recommendations in industries dependent on th... Read More
Sustainability Challenges in the Shrimp Industry (B): Policy Alternatives
Landel, Robert D. Ganoza, Fernando Raja, Shankar
OM-1389 | Published September 22, 2009 | 4 pages Case
Collection: Darden School of Business
This case is appropriate for courses that focus on the areas of environmental sustainability and systems thinking. Students explore how the structure and information flows in the shrimp industry can c... Read More
Managing Inventories: The Reorder Point System
Freeland, James R. Landel, Robert D. Weiss, Elliott N.
OM-1394 | Published September 15, 2009 | 7 pages Technical Note
Collection: Darden School of Business
Inventory replenishment concepts and tools are described. Read More
Managing Inventories: Determining Order Quantity
Freeland, James R. Landel, Robert D. Weiss, Elliott N.
OM-1395 | Published September 15, 2009 | 4 pages Technical Note
Collection: Darden School of Business
Cycle-stock ordering decisions, including cost-element considerations, are examined. Students will see that as materials flow from suppliers through a firm's operations to customers, the cost-effectiv... Read More
Managing Inventories: Fundamentals
Freeland, James R. Landel, Robert D. Weiss, Elliott N.
OM-1397 | Published September 15, 2009 Technical Note
Collection: Darden School of Business
This overview of inventory management covers ways to categorize inventories and measure performance. The financial implications of inventory, inventory management systems, economic order quantities, a... Read More
Value Stream Mapping at SysInteg (A)
Karri, Chitanya Landel, Robert D.
OM-1369 | Published April 03, 2009 | 16 pages Case
Collection: Darden School of Business
This case focuses on the application of Value Stream Mapping as a means of identifying waste in a supplier's logistics- services activities. Students are given the information needed to construct a Va... Read More
Wausau Equipment Company: A Lean Journey (B)
Landel, Robert D. Gruia, Sorin
OM-1382 | Published January 30, 2009 | 2 pages Case
Collection: Darden School of Business
The lean initiative detailed in the (A) case, OM-1354, had reached a precarious stage. The machine and systems division of Wausau Equipment Company (WECO) had failed to sell several harvesting systems... Read More
Lean Methodology: Selecting and Executing a Personal 5S Application Project
OM-1374 | Published December 22, 2008 | 3 pages Technical Note
Collection: Darden School of Business
This technical note asks students to define and describe a practical application deploying the 5S process steps of Lean thinking methodology to help future business managers organize, create new habit... Read More
Supplier Development at SysInteg (A)
Landel, Robert D. Karri, Chitanya
OM-1355 | Published December 19, 2008 | 17 pages Case
Collection: Darden School of Business
An intern in the Supplier Development department at XS Inc. is participating in a two-day Value Stream Mapping (VSM) event at SysInteg. As this is XS's first time sponsoring an improvement initiative ... Read More
Supplier Development at SysInteg (B)
Landel, Robert D. Karri, Chitanya
OM-1363 | Published November 25, 2008 | 2 pages Case
Collection: Darden School of Business
This file contains the Future State Map created at the Value Stream Mapping event. A teaching note (OM-1355TN) is available. Read More
Supplier Development at SysInteg (C)
Landel, Robert D. Karri, Chitanya
OM-1364 | Published November 25, 2008 | 2 pages Case
Collection: Darden School of Business
On day two of the Value Stream Mapping (VSM) event, the legal counsel for the XS division was brought to the meeting by the XS division manager who viewed the suggestions and recommendations made the ... Read More
Break It Down Again: Evaluating the Small Schools' Reform
OM-1367 | Published November 17, 2008 | 6 pages Case
Collection: Darden School of Business
A consulting firm has been hired to determine why the results of the first stage of the small schools' initiative begun four years earlier were so inconsistent. The main metric for determining success... Read More
Wausau Equipment Company: A Lean Journey (C)
Landel, Robert D. Gruia, Sorin
OM-1383 | Published January 30, 2008 | 14 pages Case
Collection: Darden School of Business
This file contains slides that show the elements chosen by the senior management and consultants to reengage and relaunch the lean journey at Wausau Equipment Company, following its original failed im... Read More
Wausau Equipment Company: A Lean Journey (A)
Landel, Robert D. Gruia, Sorin
OM-1354 | Published January 30, 2008 | 21 pages Case
Collection: Darden School of Business
A manufacturing company with a reputation for excellent service and quality and a command-and-control style of management with little communication across the organization decides to undertake a lean ... Read More
We Can Hear You Now (A): A Customer Survey Design for a Six Sigma Project at Crutchfield Corp.
Landel, Robert D. Taylor, Laure Zimmerman, Alan
OM-1340 | Published December 17, 2007 | 11 pages Case
Collection: Darden School of Business
Appropriate for marketing and operations management courses. The director of CS at a customer-focused catalog electronics company has asked a Six Sigma Black Belt for assistance in evaluating several ... Read More
Opportunity Consultants, Inc., 2007
Reynolds, William Landel, Robert D.
OM-1331 | Published December 10, 2007 Case
Collection: Darden School of Business
Students' preparations and first-class discussions focus on the key resources, factors, and relationships that could be causing the poor performance of the student-run consulting organization. Student... Read More
Six Sigma: A Basic Overview
Landel, Robert D. Zimmerman, Alan
OM-1339 | Published December 10, 2007 | 10 pages Technical Note
Collection: Darden School of Business
In the nearly 30 years since it was introduced, Six Sigma has evolved to mean different things in different circumstances and in different organizations, so that now it is difficult to identify a sing... Read More
End-Stage Renal Disease and Dialysis Care
Rogers, James Landel, Robert D.
OM-1319 | Published May 24, 2007 | 5 pages Technical Note
Collection: Darden School of Business
This technical note introduces students to the treatment options available to patients with end-stage renal disease, the dialysis process, and the role of dialysis care facilities. Its purpose is to s... Read More
We Can Hear You Now (B): Voice of the Customer Project at Crutchfield Corp.
Landel, Robert D. Taylor, Laure Zimmerman, Alan
OM-1343 | Published January 17, 2007 | 26 pages Case
Collection: Darden School of Business
Appropriate for marketing and operations management courses. The director of customer service in an electronics catalog business has asked a Six Sigma Black Belt for assistance in evaluating several i... Read More
The Inn at Little Washington
Altschuler, Debra Landel, Robert D.
OM-1320 | Published December 13, 2006 | 11 pages Case
Collection: Darden School of Business
Who could have imagined that a gas station turned restaurant in the middle of a tiny town known only for its namesake could become the highest-rated dinner experience in the nation? But that's exactly... Read More
Jane McCrea
Landel, Robert D. Weiss, Elliott N.
OM-1209 | Published November 07, 2005 | 3 pages Case
Collection: Darden School of Business
Jane McCrea, a 25-year veteran of nursing management with a history of nursing-leadership roles and significant work experience, was eager to apply her newly acquired knowledge of the Six Sigma improv... Read More
Northern Forest (G) Policy Design: A Model-Based Learning Laboratory
Jones, Andrew Landel, Robert D.
OM-1158 | Published December 09, 2004 | 57 pages Case
Collection: Darden School of Business
This PowerPoint presentation is available as a learning aid to develop deep understanding of the systematic structure of the Northern Forest (A)-(F) case situation. (See UVA OM 1107) The presentation ... Read More
Northern Forest (F): Policy Alternatives
Jones, Andrew Landel, Robert D.
OM-1156 | Published November 30, 2004 | 3 pages Case
Collection: Darden School of Business
The focus of this case is on the policy alternative choices for preventing boom-and-bust behavior in the Northern Forest sawmill industry. A simulation analysis is also accessible for faculty to use t... Read More
Northern Forest (B): Sawmill Trade Group's Views
Landel, Robert D. Jones, Andrew
OM-1110 | Published August 04, 2004 | 2 pages Case
Collection: Darden School of Business
This case series focuses students on the boom-and-bust behaviors in the Northern Forest sawmill industry. Stakeholders, from landowners to sawmill owners to government officials to environmentalists, ... Read More
Northern Forest (C): The Environmentalists' Views
Landel, Robert D. Jones, Andrew
OM-1111 | Published August 04, 2004 | 2 pages Case
Collection: Darden School of Business
This case series focuses students on the boom-and-bust behaviors in the Northern Forest sawmill industry. Stakeholders, from landowners to sawmill owners to government officials to environmentalists, ... Read More
Northern Forest (D): The Forest Landowners Association's Views
Jones, Andrew Landel, Robert D.
OM-1112 | Published August 04, 2004 | 2 pages Case
Collection: Darden School of Business
This case describes the roles and views of represent the people who own forested land in the Northern Forest. The Northern Forest (A)-(E) case series focuses students on the boom and bust behaviors in... Read More
Northern Forest (E): The State Foresters' Views
Jones, Andrew Landel, Robert D.
OM-1113 | Published August 04, 2004 | 2 pages Case
Collection: Darden School of Business
This case describes the roles and views of state foresters of the four Northern Forest states?Maine, New Hampshire, Vermont, and New York. They are the top state government officials in charge of fore... Read More
Northern Forest (A)
Landel, Robert D. Cui, Cheng Lotspeich, Chris Jones, Andrew
OM-1107 | Published March 05, 2004 | 14 pages Case
Collection: Darden School of Business
This case series focuses students on the boom-and-bust behaviors in the Northern Forest sawmill industry. Stakeholders, from landowners to sawmill owners to government officials to environmentalists, ... Read More
The Writing Process in Systems Thinking
Landel, Robert D. Corle, Jennifer
OM-1106 | Published March 04, 2004 | 5 pages Technical Note
Collection: Darden School of Business
This note provides detailed guidance for analyzing a complex business problem using the systems thinking tools: reference behavior patterns, systems archetypes, causal-loop diagrams, and stock-flow ma... Read More
Six Sigma at Academic Medical Hospital (B)
Landel, Robert D. San, Dee Altschuler, Debra
OM-1078 | Published September 28, 2003 | 3 pages Case
Collection: Darden School of Business
This B case focuses on implementing and sustaining improvements designed by a Six Sigma team working in the ER department of an academic medical hospital. The team's Black Belt has decided to use stak... Read More
Bacardi Southampton (D): Analyzing Agile System Savings
OM-1082 | Published September 28, 2003 | 6 pages Case
Collection: Darden School of Business
A spreadsheet model, AgileSavins, was written to support the Bacardi Southampton cases (A), (B), and (C). The Excel model and model analyses can be obtained by contacting Professor Robert D. Landel at... Read More
Bacardi Southampton (C): The German Paragon
Landel, Robert D. Zinner, Daniel
OM-1081 | Published September 28, 2003 | 2 pages Case
Collection: Darden School of Business
The Bacardi Southampton case series (A - D) follows the transition from a push-based supply chain to an agile, pull-based system. The (C) case is a one-page situation about the old paragon of operatio... Read More
Six Sigma at Academic Medical Hospital (C)
OM-1079 | Published September 28, 2003 | 12 pages Case
Collection: Darden School of Business
This case provides the presentation slides from the Six Sigma project focused on decreasing patient wait time in the ER of an academic medical hospital. The various phases and tools of Six Sigma are d... Read More
Bacardi Southampton (B): A Continental Paradox
Landel, Robert D. Zinner, Daniel
OM-1080 | Published September 28, 2003 | 5 pages Case
Collection: Darden School of Business
The Bacardi Southampton case series (A - D) follows the transition from a push-based supply chain to an agile, pull-based system. The (B) case demonstrates the paradox in operational thinking and deli... Read More
Note on Waiting-Line Service Processes: Approximations, Calculations, and Analysis
Colley, John L. Weiss, Elliott N. Landel, Robert D.
OM-1063 | Published February 26, 2003 | 18 pages Technical Note
Collection: Darden School of Business
Waiting lines, sometimes called queuing situations, are encountered widely in business operations. Improvements to the waiting-line process would result, in many cases, in better use of labor, equipme... Read More
Designing and Managing Service Processes Module
OM-1062 | Published February 21, 2003 | 1 pages Technical Note
Collection: Darden School of Business
This note provides an overview of the Service Processes Module in the Darden Operations core course. Six questions are highlighted as a means of framing the backroom support services and frontline del... Read More
Operations Business Math: Process Analysis Level One—Problems
Goldberg, Rebecca Landel, Robert D.
OM-1059 | Published December 19, 2002 | 2 pages Technical Note
Collection: Darden School of Business
This problem set focuses on process-analysis calculations, including throughput, capacity, cycle time, and utilization. See also UVA-OM-1060 and UVA-OM-1061. Read More
Six Sigma at Academic Medical Hospital (A)
OM-1058 | Published December 18, 2002 | 17 pages Case
Collection: Darden School of Business
For 10 years, Academic Medical Hospital's chief of staff had struggled to decrease the amount of time patients spend waiting in the ER. Now the hospital has adopted the Six Sigma to streamline emergen... Read More
Toy World, Inc.: An Operations Perspective
OM-1054 | Published November 08, 2002 Case
Collection: Darden School of Business
This case allows students to apply the concept of relevant-costs framework to the analysis of aggregate-production-planning alternatives. Students can use the AGGPRODS Excel spreadsheet model. Read More
Plow & Hearth: Double Acquisition
Bourgeois, L. J. III Landel, Robert D. von Ghyczy, Tiham?r
BP-0463 | Published October 30, 2002 | 6 pages Case
Collection: Darden School of Business
This case concerns a vice president of human resources who faces the task of integrating two recent catalogue-business acquisitions in the least amount of time. Plow & Hearth must consider market syne... Read More
The Darden SPC Calculator
Weiss, Elliott N. Landel, Robert D. Castleman, William R.
OM-1016 | Published March 18, 2002 | 3 pages Technical Note
Collection: Darden School of Business
This technical note provides an overview of an Excel model for preparing control charts and calculating capability ratios based on both sample group data and individual data. Read More
Colby General Hospital (A)
Landel, Robert D. Moreira, Derrick
OM-1042 | Published March 08, 2002 | 3 pages Case
Collection: Darden School of Business
This case presents an operating challenge: how does an organization sustain the initial progress achieved through its new quality-improvement system. Nurses and other clinical staff feel that the cult... Read More
Colby General Hospital (B)
Landel, Robert D. Moreira, Derrick
OM-1043 | Published March 08, 2002 | 2 pages Case
Collection: Darden School of Business
The B case provides information that permits students to quantify the human-factor relationships that may be causing some of the improvement slowdown outlined in the A case (UVA-OM-1042) and to develo... Read More
Colby General Hospital (C)
Landel, Robert D. Moreira, Derrick
OM-1044 | Published March 08, 2002 | 5 pages Case
Collection: Darden School of Business
The C case, a follow-up to the A and B cases (UVA-OM-1042 and UVA-OM-1043), presents the stock-flow structure of a model that can help students see differences in possible representations. It also pro... Read More
Colby General Hospital (D): A Performance Improvement System Stalls Out
Landel, Robert D. Moreira, Derrick
OM-1045 | Published March 08, 2002 | 7 pages Case
Collection: Darden School of Business
This case, an abridgement of the A, B, and C cases (UVA-OM-1042, UVA-OM-1043, and UVA-OM-1044), presents an operating challenge: how does an organization sustain the initial progress achieved through ... Read More
Aggregate Production Planning: AGGPRODS
Landel, Robert D. Freeland, James R. Moreira, Derrick Boese, Emily
OM-1056 | Published March 08, 2002 | 12 pages Technical Note
Collection: Darden School of Business
This note provides instructions for using the Excel model AGGPRODS to calculate the incremental relevant costs of alternative aggregate production plans. Read More
Chains
OM-0976 | Published December 13, 2001 | 2 pages Technical Note
Collection: Darden School of Business
This note summarizes how the Coordination Module in the Operations Management course emphasizes decisions and strategies that enhance integration among multiple parties in a supply chain--suppliers, m... Read More
Operations Strategy Module: Competing through Operations
OM-0978 | Published December 13, 2001 | 1 pages Technical Note
Collection: Darden School of Business
This note summarizes how the Operations Strategy Module in the Operations Management course can help students understand that managers can create a significant competitive advantage through strategic ... Read More
Managing Inventories: What is the Appropriate Order Quantity?
Freeland, James R. Landel, Robert D.
OM-1006 | Published December 13, 2001 | 11 pages Technical Note
Collection: Darden School of Business
This note examines a firm's decisions about its cycle of stock-ordering activities and the cost-element considerations behind those decisions. Students learn that, as materials flow from suppliers thr... Read More
Aggregate Production Planning: AGGSIML
Landel, Robert D. Boese, Emily
OM-1009 | Published November 20, 2001 | 10 pages Technical Note
Collection: Darden School of Business
This note provides instructions for using the Excel model AGGSIML to evaluate the incremental costs of a trial production plan. Read More
Managing Inventories: The Periodic Review System
Freeland, James R. Landel, Robert D. Weiss, Elliott N.
OM-0975 | Published March 20, 2001 | 9 pages Technical Note
Collection: Darden School of Business
This note addresses inventory planning and control activities using periodic review systems. The reorder point system is addressed in a separate technical note (UVA-OM-0936). Read More
Business Processes & Operations
OM-1013 | Published March 08, 2001 | 3 pages Technical Note
Collection: Darden School of Business
This technical note defines and provides example calculations for certain process analysis concepts?capacity, bottleneck, cycle time, throughput time, Little's Law?relating inventory, throughput time,... Read More
Aggregate Production Management 2002
Landel, Robert D. Moreira, Derrick
OM-1055 | Published March 08, 2001 | 3 pages Technical Note
Collection: Darden School of Business
This technical note describes the concept of relevant-costs framework for studying aggregate production planning. A fully explained example is provided, using the AGGPRODS Excel spreadsheet model. Read More
Aggregate Production Management
OM-1008 | Published March 08, 2001 | 3 pages Technical Note
Collection: Darden School of Business
This note defines the aggregate production planning problem and outlines the elements that are analyzed when evaluating alternative plans. An example is presented. Read More
Century National Bank, N.A.
Landel, Robert D. Colley, John L. Enikeieff, Wendy P. Allerton, Richard
OM-0761 | Published March 08, 2001 | 3 pages Case
Collection: Darden School of Business
Concerned with rising labor costs, Century National Bank, N.A., hires a management consulting firm to implement the profit-improvement program (PIP). After one year, potential savings in its three lar... Read More
Lost Opportunities: Discovering the Path to Consistent Performance at Opportunity Consultants, Inc.
Landel, Robert D. Skolar, Michael Straker, Rob
OM-0966 | Published March 08, 2001 | 3 pages Case
Collection: Darden School of Business
This case invites students to discuss the key resources, factors, and relationships that could be causing the poor performance of a student-run consulting organization. Students are asked to develop a... Read More
The Great American Pigout
Landel, Robert D. Desmond, Kristen
OM-0970 | Published March 08, 2001 | 3 pages Case
Collection: Darden School of Business
This case describes and presents the hog industry crisis of 1998, when farmers suffered from the lowest prices in 30 years, as a perplexing systems problem. Students are asked to hypothesize what went... Read More
Airline Security
OM-1216 | Published March 08, 2001 | 3 pages Case
Collection: Darden School of Business
This systems-thinking story offers students the opportunity to apply behavior over time graphs and archetype thinking. Read More
Rise and Demise of the Innovative Entrant
Timoshin, Dmitriy Landel, Robert D.
OM-1217 | Published March 08, 2001 | 3 pages Case
Collection: Darden School of Business
This story offers students the opportunity to practice systems thinking, including the analysis of behavior over time graphs, the application of systems archetypes, and the design of system interventi... Read More
Citigroup Asset Management
Dang, Harpreet K. Landel, Robert D.
OM-1218 | Published March 08, 2001 | 3 pages Case
Collection: Darden School of Business
This story offers students the opportunity to practice systems thinking, including the analysis of behavior over time graphs, the application of systems archetypes, and the design of system interventi... Read More
Bacardi Southampton (A): A New Paradigm of Agile Thinking
Landel, Robert D. Zinner, Daniel
OM-1067 | Published March 08, 2001 | 3 pages Case
Collection: Darden School of Business
This case provides a pedagogical overview of management communication for MBA education. Read More
Coordination Module: Planning and Controlling Operations
OM-0968 | Published December 21, 2000 | 2 pages Technical Note
Collection: Darden School of Business
This note describes the Coordination Module in the core-curriculum Operations Management course at the Darden School. Read More
The Operations Course at Darden
Landel, Robert D. Weiss, Elliott N.
OM-0920 | Published December 21, 2000 Technical Note
Collection: Darden School of Business
This note describes the Operations Management course in the core curriculum at the Darden School. Read More
Premier Professional Services, Inc.
Landel, Robert D. Gale, Christopher
OM-0967 | Published December 19, 2000 | 3 pages Case
Collection: Darden School of Business
This case and the iThink simulation model focus on how senior management's decision policies could be causing the company's oscillatory growth pattern. Students can use a systems simulation model to u... Read More
Capabilities Module: Analyzing Operating Processes
Landel, Robert D. Weiss, Elliott N.
OM-0918 | Published October 05, 2000 | 2 pages Technical Note
Collection: Darden School of Business
This note describes the Capabilities Module in the core-curriculum Operations Management course at the Darden School. Read More
Customer Module: Developing Distinctive Operating Capabilities
Landel, Robert D. Weiss, Elliott N.
OM-0919 | Published October 05, 2000 | 2 pages Technical Note
Collection: Darden School of Business
This note describes the Customer Module in the core-curriculum Operations Management course at the Darden School. Read More
Boston Market
Gale, Christopher Lacey, Brian Landel, Robert D.
OM-0907 | Published April 26, 2000 Case
Collection: Darden School of Business
Boston Market had risen through a spectacular period of growth from 32 stores to 1,200 restaurants by 1997. The growth strategies (financial, organizational, marketing, and operational) are described.... Read More
Managing Inventories, Reorder Point Systems
Landel, Robert D. Freeland, James R.
OM-0936 | Published January 01, 2000 | 16 pages Technical Note
Collection: Darden School of Business
This note introduces students to the replenishment-inventory management framework, concepts, and tools. Read More
Signet Banking Corporation: Systemic Cultural Change
Sullivan, Michele Mueller, Laurence G. Schriner, Linda Landel, Robert D.
OM-0899 | Published July 23, 1999 | 32 pages Case
Collection: Darden School of Business
In this case, implementation strategy and the use of systems-thinking tools are described, and students must critique the success and failures of a change process. Signet Banking has embarked on a tra... Read More
Hudson's Seafood Corporation (A)
Landel, Robert D. Samson, Cheryl L.
OM-0875 | Published August 13, 1998 | 16 pages Case
Collection: Darden School of Business
This case is appropriate for use in courses in operations, leadership, strategy, and managing a small business. A founder is faced with several issues concerning the service operations of his two rest... Read More
The Manor
Horniman, Alexander B. Landel, Robert D. Lotze, Christine Gasiewski, John
OM-0751 | Published September 22, 1993 Case
Collection: Darden School of Business
The Manor, the 9th-largest revenue-earning restaurant in the United States, is a finely tuned, family-run business in which every member of the staff, although not related by blood, is a member of the... Read More
Federal Express
Landel, Robert D. Horniman, Alexander B. Cook, Halsey M.
OM-0721 | Published June 23, 1992 | 19 pages Case
Collection: Darden School of Business
This case provides an opportunity for students to assess a management system that focuses on the quality of employee involvement, customer service, and continuous improvement in a restaurant setting. ... Read More
University Hospital (A): Renal Dialysis Unit Patient Scheduling
Landel, Robert D. Hirschfeld, Michael A.
OM-0158 | Published April 09, 1991 | 14 pages Case
Collection: Darden School of Business
This case provides a multivariable scheduling problem in the health-care industry. A hospital renal-dialysis unit has a limited capacity of beds, machines, and staff and currently cannot meet demand. ... Read More
Knox Electronics
Landel, Robert D. Mukherjee, Amit
OM-0057 | Published March 08, 1982 | 19 pages Case
Collection: Darden School of Business
Knox Electronics, facing price competition from foreign and domestic sources, is attempting to correct out-of-date work standards. New standards are being derived using predetermined elemental data. T... Read More
Managing Change in Operations
Landel, Robert D. Goldberg, Rebecca
OM-1376 | Published | 6 pages Technical Note
Collection: Darden School of Business
This note's focus is how the robustness of an organization may be due in large part to its ability to build a continuous-improvement cycle solidly into the infrastructure of its culture and operations... Read More
Hudson's Seafood Corporation (B): The Landing Restaurant
Landel, Robert D. Samson, Cheryl L.
OM-1391 | Published | 2 pages Case
Collection: Darden School of Business
This B case, which accompanies "Hudson's Seafood Corporation (A)" (UVA-OM-0875), is ideal for use in service- and operations-management business courses. It presents the business decision made by an o... Read More
Wyeth Pharmaceuticals in 2009: Transformation at the Site Level (B)
Landel, Robert D. Goldberg, Rebecca
OM-1429 | Published | 2 pages Case
Collection: Darden School of Business
Appropriate for general management courses emphasizing lean operations strategy implementation and large-scale change management across a network of global manufacturing facilities. In the (A) case, O... Read More
The University of Virginia Health System: The Next Generation of Quality Care and Patient Safety (A)
Temkin, Jacqueline Landel, Robert D.
OM-1608 | Published | 23 pages Case
Collection: Darden School of Business
This case examines the transformation of the University of Virginia Health System (UVAHS) into a leader of operational excellence focused on both patient outcomes and health care team members' well-be... Read More