Note on Waiting-Line Service Processes: ...
Colley, John L., W...
Note on Waiting-Line Service Processes: Approximations, Calculations, and Analysis
Colley, John L.; Weiss, Elliott N.; Landel, Robert D.
OM-1063 | Published February 26, 2003 | 18 pages Technical Note
Collection: Darden School of Business
Product Details
Waiting lines, sometimes called queuing situations, are encountered widely in business operations. Improvements to the waiting-line process would result, in many cases, in better use of labor, equipment and facilities, and a greater capability to provide customers with a level of service that matches the business objective. This note presents methods for determining the resources needed to provide particular service attributes in waiting-line situations.
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