Note on Service Excellence
Horniman, Alexande...
Note on Service Excellence
OM-0895 | Published March 8, 2001 | 3 pages Technical Note
Collection: Darden School of Business
Product Details
This note illustrates and illuminates key concepts in service excellence. It summarizes and highlights key thinking and action in the service industry. It is designed to be used with "Manor" (UVA-OM-0751).
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