Johansen's: The New Scorecard System
Lynch, Luann J., F...
Johansen's: The New Scorecard System
Lynch, Luann J.; Forman, Jennifer; Gillam, Graham
C-2371 | Published March 17, 2016 | 15 pages Case
Collection: Darden School of Business
Product Details
Johansen's has just completed its first year under a new scorecard system for evaluation of manager performance. The manager of Store 51 has traditionally been one of the company's top-performing managers from a financial standpoint, but his overall performance rating has declined due to performance along nonfinancial dimensions. The managers at the performance summit must discuss his performance in the context of a new performance evaluation system, measurement issues around the nonfinancial metrics, and retention concerns. An alternative version of this case, (UVA-C-2349) takes a less conventional role-play pedagogical approach to the same material.
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