Business Case Studies & Business Publications

Conflict Management in Teams: For Milita...

Behfar, Kristin J....

Technical Note

Conflict Management in Teams: For Military and Government

Behfar, Kristin J.; Gerras, Steve; Goldberg, Rebecca

OB-1208 | Published February 9, 2018 | 6 pages Technical Note

Collection: Darden School of Business

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Despite the hierarchical power structures in the military and government, as they reach more senior levels, leaders routinely operate in peer-to-peer teams. These environments require the ability to negotiate complex group dynamics—a skill which often goes undeveloped in typical hierarchies. Groups that succeed over time have three things in common: (1) they meet their performance goals, (2) their members feel satisfied that they are learning/benefiting from being a part of the team, and (3) the process the team uses to collaborate sets it up for future success. Recent research, however, suggests that only about 25% of teams meet these criteria. The rest of the teams typically experience less-than-ideal processes and a decline in performance and/or satisfaction. This technical note explores what goes wrong with teams, the ways in which conflict can both help and hurt a team, and how a team can harness the benefits and limit the liabilities of conflict.

Peer conflict, conflict management, public sector, teams, working in teams, conflict resolution, conflict-resolution strategies, team management