Business Case Studies & Business Publications

Performance Management Systems: How Comp...

West, June A., Kel...

Technical Note

Performance Management Systems: How Companies are Rethinking People Development

West, June A.; Kelly, John P.

OB-1219 | Published June 29, 2018 | 8 pages Technical Note

Collection: Darden School of Business

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Business has become increasingly globalized, interconnected, and disrupted by the unceasing progress of technology. As markets span ever-larger geographical areas, the war for talent among companies continues to heat up. As businesspeople enter the workforce, they seek not only challenging and stimulating roles with competitive compensation, but also organizations dedicated to people development. To attract the best and the brightest, companies are finding that they must demonstrate a commitment to training, coaching, and career planning. At the heart of people development is performance management, and this note does a deep dive on how performance management systems are wound into the fabric of our companies, how to leverage effective tools for evaluating and coaching employees, and how to look to examples of best-in-class organizations for creating a strong performance feedback culture.