Business Case Studies & Business Publications

The Client Who Fell through the Cracks (VIDEO)

OB-1220 | Published August 29, 2018 | Duration 3:41 Video

Collection: Darden School of Business

Product Details

"The Client Who Fell through the Cracks" introduces the concept of values conflict through a scenario in which Susan, an employee at a wealth management company, has been asked to prepare a presentation that is intended to mislead a customer. This 3:41-minute video supplements the case, "The Client Who Fell through the Cracks (A)" (UVA-OB-1130) by Mary Gentile. As part of the Giving Voice to Values (GVV) video series, it introduces several questions to consider when faced with a situation that clashes with your values. How could and would you ethically and effectively handle this dilemma?

Introduce the Giving Voice to Values (GVV) concept to cope with values conflict. Provide a framework for thinking through situations that oppose your values, offering an opportunity to pre-script and rehearse values-driven solutions.