CSR Bonus at CapTech
Baucells, Manel, E...
CSR Bonus at CapTech
QA-0918 | Published October 12, 2020 | 3 pages Case
Collection: Darden School of Business
Product Details
This case follows Anisha Anderson, who has had three of her customer service representatives (CSRs) quit. Her job is to think about how she can adjust the CSR training and bonus program to promote retention in the department, which has been a cause of concern for a while.
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