Business Case Studies & Business Publications

Matteo Hill at Drawn, Inc. (B)

Raveendhran, Roshn...

Case

Matteo Hill at Drawn, Inc. (B)

Raveendhran, Roshni; Belmi, Peter; Klopfenstein, Amy

OB-1459 | Published May 8, 2024 | 2 pages Case

Collection: Darden School of Business

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This case, a follow-up to "Matteo Hill at Drawn, Inc. (A)" (UVA-OB-1293), continues the debate about sharing the raw responses from employee pulse surveys. The decision becomes more complicated after the company releases a new round of raw survey results that contain three wildly different opinions about Drawn, Inc.'s, DEI efforts. The new results highlight the challenge of summarizing or editing the raw survey data, yet also make it clear that the raw survey data will continue to contain divisive and potentially offensive remarks. At the conclusion of the case, Drawn's leadership team remains divided about the best path forward.

- Provide students an opportunity to examine an organizational situation in which there is value conflict. - Explore the concepts of belonging and psychological safety, how they are different, and the possible challenges managers may face in fostering them. - Showcase challenges that can arise through having difficult conversations on a digital platform.