Business Case Studies & Business Publications

Chidi Okonjo at Global Solutions Ltd. (A...

Davidson, Martin N...

Case

Chidi Okonjo at Global Solutions Ltd. (A)

Davidson, Martin N.

OB-1475 | Published April 11, 2025 | 7 pages Case

Collection: Darden School of Business

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This case centers on senior director Chidi Okonjo at Global Solutions Ltd. (Global Solutions), who must conduct a critical performance review for Sarah Thompson, a high-performing yet challenging team member. Although Thompson excels at securing business and exceeding project targets, her direct communication style and dismissal of formal hierarchies have led to conflicts, particularly with Okonjo, who values structured professional relationships rooted in his Nigerian background. Their clash exposes the firm’s larger struggle to balance rapid global growth with the complexities of fostering a genuinely inclusive culture. The case reveals how personal identities, global aspirations, and workplace norms can intersect in ways that challenge leaders to reconcile authenticity with the needs of a modern, multicultural enterprise.