Business Case Studies & Business Publications

A Step-by-Step Guide to Process Analysis

Chao, Raul O., Mar...

Technical Note

A Step-by-Step Guide to Process Analysis

Chao, Raul O.; Markou, Panos

OM-1797 | Published March 26, 2025 | 3 pages Technical Note

Collection: Darden School of Business

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Product Details

This technical note provides a step-by-step approach to process analysis through an iterative framework. The framework begins with defining a high-level objective that is aligned with competitive strategy, followed by mapping and analyzing the current state of the process. The framework then offers methods for identifying bottlenecks and implementing improvements while accounting for associated trade-offs and risks. It concludes by connecting proposed changes to the original business objectives, ensuring that process-analysis efforts are aligned with strategic goals. This practical guide supports continuous process improvement and innovation.