Business Case Studies & Business Publications

Choosing the Right Metrics for Listerine...

Farris, Paul W., G...

Case

Choosing the Right Metrics for Listerine Brand Management in Brazil

Farris, Paul W.; Guissoni, Leandro; Araújo, Olegário

M-0902 | Published April 21, 2016 | 11 pages Case

Collection: Darden School of Business

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Ronaldo Art, brand manager for J&J's Listerine, reflected on the progress he had made in market penetration for the oral hygiene product from the time he started in the position in 2010 to late 2014. He wanted to develop a long-term strategy for the brand rather than stimulating short-term increases in market share, which could compromise the equity of the brand, its profitability, and its long-term competitive advantage. This case has been used in Darden's second-year course "Marketing Metrics and Integrated Marketing Communications" and would work well in any course module focused on brand management and brand strategy.