Business Case Studies & Business Publications

DIGITAL TRANSFORMATION AT L&T (A)

S. Ramnarayan, Sun...

Case

DIGITAL TRANSFORMATION AT L&T (A)

S. Ramnarayan; Sunita Mehta

ISB271 | Published July 23, 2021 | 15 pages Case

Collection: Indian School of Business

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Learning Objectives

The case describes the digitalization of L&T Construction, the largest business of L&T, from conception to implementation. The CEO and MD of L&T believed that the organization-wide implementation of digital at L&T Construction would have a significant impact on the business. As a project organization with a limited number of high-value customers and relatively few customer touch points, the primary goal of digitalization in its case would be to improve operational effectiveness. It created a separate digital department and identified digital officers and champions across projects and sites for effective implementation. The transformation was championed from the top and the digital team initiated a variety of initiatives to facilitate digital at L&T. Within two years, they had developed and deployed a large number of solutions across hundreds of project sites, completely transforming the way work was performed. Buoyed by the succes of the digitalization effort at L&T Construction, it was decided to extend it to other group companies.

1. Understand the various contributors to the success of DT in a traditional organization. 2. Appreciate that DTs require an entrepreneurial mindset. 3. Understand what approaches can be used to manage the effective implementation of digital solutions. 4. Appreciate the leadership competencies required for DT. 5. Recognize the need for building capabilities to support transformation. 6. Examine the nuances of scaling up digitalization to other BUs. 7. Explore ways to create a new mindset and culture