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Fostering Universal Access to Education ...

Deepa Mani, Richa ...

Case

Fostering Universal Access to Education in India through the Common Services Centres (CSC) Academy

Deepa Mani; Richa Vera Udayana; Saumya Dhaundyal

ISB406 | Published November 22, 2023 | 27 pages Case

Collection: Indian School of Business

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Learning Objectives

The case study discusses the development of the CSC Academy—a unique effort by the Indian government to expand education outreach across the country. The effort was especially geared towards educating and empowering rural citizens, and to this end, the Academy utilised a mix of innovative technology and human actors at the village level to expand its reach to remote parts of the country. The study follows the organization's journey since its inception, and offers a high-level overview of several on-ground challenges faced, as well as the specific strategies it deployed in response. The study includes voices from across levels in the organization, ranging from decision-making managers to on-ground service providers and participants, thus providing a comprehensive, 360º view of the demand- and supply-side issues that exist in the educational landscape in India, which can be extended to comparable emerging economy settings.

The case has been written with the objective of aiding students of public policy, public administration, and business administration observe the inner workings of a state-led social welfare initiative aimed at improving the existing education provision system in an emerging economy setting (India).