Vendor Image

Identifying the VIPs at eTOTS

Pfeifer, Phillip E...

Case

Identifying the VIPs at eTOTS

Pfeifer, Phillip E.; Farris, Paul W.; Shiraki, Ichiro Vic

M-0650 | Published August 9, 2001 | 2 pages Case

Collection: Darden School of Business

Product Details

This case contains the instructions for a hands-on data-mining exercise. The purpose of the exercise is to identify high value customers of an online retailer in order to give them VIP treatment. The exercise uses purchase data for 60,000 customers. The background is described in "Customer Care at eTots.com" (UVA-M-0649).

0