Business Case Studies & Business Publications

Keeping Tiny Babies Safe: Using the Lean...

Matherne, G. Paul,...

Case

Keeping Tiny Babies Safe: Using the Lean Method (A)

Matherne, G. Paul; Swanson, Jon; Hoke, Tracey

OM-1787 | Published January 31, 2023 | 4 pages Case

Collection: Darden School of Business

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An error occurs in the neonatal intensive care unit (NICU) where a breathing tube, also referred to as an endotracheal tube, becomes dislodged, causing a baby to decompensate (get sicker). The A case outlines the left side of an A3 Report put together by the NICU team. The B case concludes with a completed A3 Report and an action plan. This short case set highlights A3 problem-solving in health care. It is designed for classes on quality and safety in health care or any class focusing on A3 problem-solving. It is perfect for small group work during breakout sessions or for an in-class session with role-playing. At the University of Virginia Darden School of Business, it is taught in a health care elective called “Solutions and Innovations in Health Care.”

Understand root cause problem-solving using the A3 method in a health care setting. Understand the implications of supply chains in patient safety.