Author Profile
Matherne, G. Paul
The University of Virginia Health System (A): Creating a High-Reliability Organization
Landel, Robert D. Temkin, Jacqueline Matherne, G. (Paul)
OM-1833 | Published May 19, 2025 | 22 pages Case
Collection: Darden School of Business
Tracey Hoke, MD, chief of quality and performance improvement for the University of Virginia Health System (UVAHS), is deciding how to better achieve organizational goals in safety and quality. UVAHS ... Read More
The University of Virginia Health System (B): Are Service Lines the Answer?
Landel, Robert D. Temkin, Jacqueline Matherne, G. (Paul)
OM-1834 | Published May 19, 2025 | 2 pages Case
Collection: Darden School of Business
Tracey Hoke, MD, chief of quality and performance improvement for the University of Virginia Health System (UVAHS), is deciding how to better achieve organizational goals in safety and quality. UVAHS ... Read More
Pajama Challenges in a Medical Practice: Is AI the Answer? (Abridged)
Matherne, G. (Paul) Raveendhran, Roshni Chinnaswamy, Trent Li, Tianshu Krishnan, Vineet
OM-1836 | Published March 27, 2025 | 5 pages Case
Collection: Darden School of Business
Denise Roebell, director of the Garfield Community Physicians Group (GCPG), had just finished the notes from her Friday morning clinic and, at 8 p.m., turned to what felt like a never-ending stream of... Read More
Health Insurance Challenges
S-0464 | Published January 07, 2025 | 2 pages Case
Collection: Darden School of Business
This set of caselets includes three health insurance scenarios designed for an in-class exercise within a session focusing on the health insurance industry and health care. These scenarios provide per... Read More
Pajama Challenges in a Medical Practice: Is AI the Answer?
Matherne, G. Paul Chinnaswamy, Trent Li, Tianshu Krishnan, Vineet
OM-1809 | Published May 01, 2024 | 9 pages Case
Collection: Darden School of Business
Denise Roebell, doctor of nursing practice, manages the Garfield Community Physicians Group (GCPG). Across GCPG, the administrative burden of pre-visit planning and documenting care is contributing to... Read More
Venture Capital in Biotechnology
Matherne, G. (Paul) Herpfer, Christoph Dow, Ethan
OM-1796 | Published December 05, 2023 | 8 pages Technical Note
Collection: Darden School of Business
Pharmaceutical companies have historically relied on their ability to research, develop, manufacture, and sell drug products. Developing a successful drug is a complex and lengthy process, with no gua... Read More
Keeping Tiny Babies Safe: Using the Lean Method (A)
Matherne, G. (Paul) Swanson, Jon Hoke, Tracey
OM-1787 | Published January 31, 2023 | 4 pages Case
Collection: Darden School of Business
An error occurs in the neonatal intensive care unit (NICU) where a breathing tube, also referred to as an endotracheal tube, becomes dislodged, causing a baby to decompensate (get sicker). The A case ... Read More
Keeping Tiny Babies Safe: Using the Lean Method (B)
Matherne, G. (Paul) Swanson, Jon Hoke, Tracey
OM-1788 | Published January 31, 2023 | 3 pages Case
Collection: Darden School of Business
An error occurs in the neonatal intensive care unit (NICU) where a breathing tube, also referred to as an endotracheal tube, becomes dislodged, causing a baby to decompensate (get sicker). The A case ... Read More
Uncertainty in Hospital Supplies—A Cardinal Error (A): Decision-Making as a Crisis Unfolds
OM-1764 | Published February 18, 2022 | 4 pages Case
Collection: Darden School of Business
This case set is about the unfolding uncertainty associated with a supply chain issue involving Cardinal Health (Cardinal), the primary supplier of surgical packs to Garfield Health System (GHS). John... Read More
Uncertainty in Hospital Supplies—A Cardinal Error (C): Decision-Making as a Crisis Unfolds
OM-1766 | Published February 18, 2022 | 4 pages Case
Collection: Darden School of Business
This case set is about the unfolding uncertainty associated with a supply chain issue involving Cardinal Health (Cardinal), the primary supplier of surgical packs to Garfield Health System (GHS). John... Read More
Uncertainty in Hospital Supplies—A Cardinal Error (D): Uncertainty in Everything as COVID-19 Arrives
OM-1767 | Published February 18, 2022 | 3 pages Case
Collection: Darden School of Business
This case set is about the unfolding uncertainty associated with a supply chain issue involving Cardinal Health (Cardinal), the primary supplier of surgical packs to Garfield Health System (GHS). John... Read More
Uncertainty in Hospital Supplies—A Cardinal Error (B): Decision-Making as a Crisis Unfolds
OM-1765 | Published February 18, 2022 | 2 pages Case
Collection: Darden School of Business
This case set is about the unfolding uncertainty associated with a supply chain issue involving Cardinal Health (Cardinal), the primary supplier of surgical packs to Garfield Health System (GHS). John... Read More
Back Pain: How Can We Provide Value for Patients?
Matherne, G. Paul Massaro, Thomas A.
OM-1670 | Published February 04, 2022 | 2 pages Exercise
Collection: Darden School of Business
In this exercise, students read a brief medical history of fictional patient Mr. Jones, who has chronic low back pain (LBP). They are also given an overview of LBP and its treatment options in the Uni... Read More
Trying to Do Good: Whom Do I Please?
OM-1669 | Published February 03, 2022 | 3 pages Case
Collection: Darden School of Business
In this short case, an accounting executive considers opportunities for community involvement. The case includes a board service readiness quiz, which is used to help people figure out whether they ar... Read More
Genetic Testing: Where Is the Real Risk?
Matherne, G. Paul Behrman, Katelyn Thomas, Matthew J.
OM-1744 | Published January 12, 2022 | 7 pages Case
Collection: Darden School of Business
Sandra Martinez, a junior partner in a new biotech venture capital fund, is working on a due diligence report on a new genetic testing firm that plans to launch a direct-to-consumer (DTC) platform for... Read More
Cath Lab Catastrophe: Person or Process Issue?
OM-1673 | Published December 21, 2021 | 3 pages Case
Collection: Darden School of Business
This case follows fictional Baby Girl Jones, born with a life-threatening condition: cyanotic heart disease (not enough oxygen in the blood). Her initial evaluation revealed transposition of the great... Read More
Technology, Virtual Health, and the Electronic Medical Record: Whom Does It Serve?
OM-1758 | Published December 15, 2021 | 2 pages Case
Collection: Darden School of Business
This short fictional case describes two very different patients, each waiting to see a new doctor. It includes questions about patient needs in terms of health care, technology, virtual checkups, and ... Read More
Where in the World Should You Get Cancer? (A)
Matherne, G. Paul Quissel, Kathryn Liang, Rongwu Zhang, Olivia
OM-1742 | Published November 30, 2021 | 6 pages Case
Collection: Darden School of Business
What does “universal health care coverage” mean? Is it the same all over the world? Universal health care systems have the benefit of ensuring access to some services with a degree of financial protec... Read More
Where in the World Should You Get Cancer? (B): Lu Yong Epilogue
Matherne, G. Paul Quissel, Kathryn Liang, Rongwu Zhang, Olivia
OM-1743 | Published November 30, 2021 | 2 pages Case
Collection: Darden School of Business
What does “universal health care coverage” mean? Is it the same all over the world? Universal health care systems have the benefit of ensuring access to some services with a degree of financial protec... Read More
A Partner for Mary Washington: Glide with Cerner or Chart a New Path with Epic (A)
Matherne, G. Paul Elcan, Elizabeth
OM-1731 | Published November 09, 2021 | 7 pages Case
Collection: Darden School of Business
This case set focuses on a health system undergoing transformation and change. In 2015, Mary Washington Healthcare is the latest health care organization to plan to upgrade its electronic health recor... Read More
A Partner for Mary Washington: Glide with Cerner or Chart a New Path with Epic (B)
Matherne, G. Paul Elcan, Elizabeth
OM-1732 | Published November 09, 2021 | 1 pages Case
Collection: Darden School of Business
This case set focuses on a health system undergoing transformation and change. In 2015, Mary Washington Healthcare (Mary Washington) is the latest health care organization to plan to upgrade its elect... Read More
COVID-19 (B): "It's Like a War"
Matherne, G. Paul Kessel, Samuel
E-0447 | Published September 21, 2021 | 1 pages Case
Collection: Darden School of Business
In March 2020, John Jenkins, the new chief medical officer of Garfield Health System (GHS) University Hospital, was at the cusp of a crisis. While he had been informed of COVID-19 previously by the ho... Read More
COVID-19 (A): How Did We Get Here and What Do We Do Now?
Matherne, G. Paul Kessel, Samuel
E-0446 | Published September 21, 2021 | 6 pages Case
Collection: Darden School of Business
In March 2020, John Jenkins, the new chief medical officer of Garfield Health System (GHS) University Hospital, was at the cusp of a crisis. While he had been informed of COVID-19 previously by the ho... Read More
Spreading HOPE: Building Healthy Outcomes through Patient Engagement
Matherne, G. Paul Vergales, Jeffrey
OM-1672 | Published September 21, 2021 | 4 pages Case
Collection: Darden School of Business
Hypoplastic Left Heart Syndrome (HLHS) is a serious health condition affecting infants. Since 1981, when procedures were first developed to address HLHS, the mortality rate has been declining, and by ... Read More
Tests and Triumphs in Telemedicine (B): Technology before Its Time or a Savior in a Crisis?
Matherne, G. Paul Shepard, Taylor Anne
E-0469 | Published September 20, 2021 | 4 pages Case
Collection: Darden School of Business
In the A case, Dr. Carol Evans is preparing for a December 2019 meeting with the leaders of Garfield Health Sciences (GHS) Center, about launching a full-fledged direct-to-consumer (DTC) telemedicine ... Read More
Tests and Triumphs in Telemedicine (A)
Matherne, G. Paul Shepard, Taylor Anne
E-0468 | Published September 20, 2021 | 6 pages Case
Collection: Darden School of Business
In this A case, it’s December 2019, and Dr. Carol Evans is preparing for a meeting with the leaders of Garfield Health Sciences (GHS) Center. She aims to persuade them to launch a full-fledged direct-... Read More
Rough Seas for ChenMed (B)
Matherne, G. Paul Behrman, Katelyn
QA-0921 | Published July 26, 2021 | 4 pages Case
Collection: Darden School of Business
In March 2020, the COVID-19 pandemic is looming. Gordon Chen, MD, the chief medical officer of ChenMed, a family-owned company committed to delivering primary care to the oldest and most vulnerable pa... Read More
Rough Seas for ChenMed (A)
Matherne, G. Paul Behrman, Katelyn
QA-0920 | Published July 26, 2021 | 11 pages Case
Collection: Darden School of Business
In March 2020, the COVID-19 pandemic is looming. Gordon Chen, MD, the chief medical officer of ChenMed, a family-owned company committed to delivering primary care to the oldest and most vulnerable pa... Read More
The Electronic Medical Record: Whom Does It Serve?
OM-1674 | Published November 30, 2020 | 1 pages Case
Collection: Darden School of Business
This short fictional case describes two very different patients, each waiting to see a new doctor. It includes questions about patient needs in terms of health care, technology, and electronic medical... Read More
COVID-19 Testing: How Hard Can It Be? (B)
Matherne, G. Paul Orr, Emily Jane
E-0456 | Published November 03, 2020 | 2 pages Case
Collection: Darden School of Business
In early March 2020, Amy Mathers, a physician and faculty member at the University of Virginia Health System (UVA Health), contemplated how UVA Health could get access to COVID-19 testing—and fast. Th... Read More
COVID-19 Testing: How Hard Can It Be? (A)
Matherne, G. Paul Orr, Emily Jane
E-0455 | Published November 03, 2020 | 6 pages Case
Collection: Darden School of Business
In early March 2020, Amy Mathers, a physician and faculty member at the University of Virginia Health System (UVA Health), contemplated how UVA Health could get access to COVID-19 testing—and fast. Th... Read More
Translating Personal Tragedy into Action: Starting the Dr. Lorna Breen Heroes' Foundation
Matherne, G. Paul Orr, Emily Jane Behrman, Katelyn
E-0462 | Published October 30, 2020 | 3 pages Case
Collection: Darden School of Business
In 2020, Jennifer and Corey Feist started the Dr. Lorna Breen Heroes’ Fund in memory of Jennifer’s sister. As the head of the emergency department at a Manhattan hospital, Lorna Breen had treated pati... Read More
Food Runners (A): Nowhere to Run to
Matherne, G. Paul Orr, Emily Jane
OM-1703 | Published October 27, 2020 | 5 pages Case
Collection: Darden School of Business
Mary Risley was as stunned as the rest of the country by the rapid shutdown of the economy in early March of 2020 in response to COVID-19. Risley was the founder of Food Runners, a San Francisco-based... Read More
Food Runners (B): A New Path?
Matherne, G. Paul Orr, Emily Jane
OM-1704 | Published October 27, 2020 | 2 pages Case
Collection: Darden School of Business
Mary Risley was as stunned as the rest of the country by the rapid shutdown of the economy in early March of 2020 in response to COVID-19. Risley was the founder of Food Runners, a San Francisco-based... Read More
Hope for Special Hope? (A)
Matherne, G. Paul Goldberg, Rebecca
OM-1679 | Published March 17, 2020 | 13 pages Case
Collection: Darden School of Business
This case set follows Eric and Holly Nelson, founders of Special Hope Network, a nonprofit organization providing holistic therapy services for children with intellectual disabilities and their famili... Read More
Hope for Special Hope? (C)
Matherne, G. Paul Goldberg, Rebecca
OM-1681 | Published March 17, 2020 | 4 pages Case
Collection: Darden School of Business
This case set follows Eric and Holly Nelson, founders of Special Hope Network, a nonprofit organization providing holistic therapy services for children with intellectual disabilities and their famili... Read More
Hope for Special Hope? (B)
Matherne, G. Paul Goldberg, Rebecca
OM-1680 | Published March 17, 2020 | 3 pages Case
Collection: Darden School of Business
This case set follows Eric and Holly Nelson, founders of Special Hope Network, a nonprofit organization providing holistic therapy services for children with intellectual disabilities and their famili... Read More
High Health Care Premiums in Charlottesville: Who Is to Blame? And What Should Be Done?
Matherne, G. Paul Goldberg, Rebecca Feist, J. Corey
E-0439 | Published March 16, 2020 | 13 pages Case
Collection: Darden School of Business
When Karl Quist, a resident of Charlottesville, Virginia, looks at the rate increases in his unsubsidized, individual-market Affordable Care Act (ACA) health care insurance premiums in November 2017, ... Read More
When Competition Isn't Enough: Rural Health in Southwest Virginia (C)
Matherne, Gaynell (Paul) Goldberg, Rebecca Bermel, Peggy Fox, Brennan Minogue, Kevin Oberleitner, Ryan Punches, Charlie Rose, Caroline
S-0316 | Published September 06, 2019 | 2 pages Case
Collection: Darden School of Business
This optional C case follows S-0314 and S-0315, and describes the results of decisions on whether to allow a merger of two health care entities in rural Virginia. This case set explores the differe... Read More
When Competition Isn't Enough: Rural Health in Southwest Virginia (B)
Matherne, Gaynell (Paul) Goldberg, Rebecca Bermel, Peggy Fox, Brennan Minogue, Kevin Oberleitner, Ryan Punches, Charlie Rose, Caroline
S-0315 | Published September 06, 2019 | 6 pages Case
Collection: Darden School of Business
In this B case, the follow-up to S-0314, Marissa Levine, the Virginia Commissioner of Health, considers reports for and against the merger of two health care entities in rural Virginia, as she decides... Read More
When Competition Isn't Enough: Rural Health in Southwest Virginia (A)
Matherne, G. (Paul) Goldberg, Rebecca Bermel, Peggy Fox, Brennan Minogue, Kevin Oberleitner, Ryan Punches, Charlie Rose, Caroline
S-0314 | Published September 06, 2019 | 14 pages Case
Collection: Darden School of Business
Mark Seidman at the Federal Trade Commission is evaluating a proposed merger between two health care entities and competing market leaders in southwest Virginia. The rural region is characterized by p... Read More
BKK: Commercializing a New Drug
Matherne, G. Paul Goldberg, Rebecca
QA-0909 | Published February 25, 2019 | 13 pages Case
Collection: Darden School of Business
Dr. Brad Worthington, surgeon and anesthesiologist, has created BKK, a nonopioid surgical pain reliever. A combination of three FDA-approved drugs, BKK has beneficial properties beyond those of the in... Read More
The Virginia Museum of Fine Arts: A Growth Orientation (B)
Goldberg, Rebecca Matherne, G. Paul
OM-1612 | Published December 21, 2018 | 3 pages Case
Collection: Darden School of Business
This mini-case set describes the challenges facing the new leadership of Richmond's Virginia Museum of Fine Arts (VMFA) to revitalize and save the Museum. Alex Nyerges and Michael Taylor arrived in 2... Read More
The Virginia Museum of Fine Arts: A Growth Orientation (A)
Goldberg, Rebecca Matherne, G. Paul
OM-1611 | Published December 21, 2018 | 3 pages Case
Collection: Darden School of Business
This mini-case set describes the challenges facing the new leadership of Richmond's Virginia Museum of Fine Arts (VMFA) to revitalize and save the Museum. Alex Nyerges and Michael Taylor arrived in 2... Read More