Business Case Studies & Business Publications

Starlink: Revolutionizing Internet Conne...

Chatterjee, Sayan,...

Case

Starlink: Revolutionizing Internet Connectivity

Chatterjee, Sayan; Colberg, Monica; John, Jency; Smith, David (Jeff); Stallion, Anthony

S-0468 | Published April 29, 2025 | 23 pages Case

Collection: Darden School of Business

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In 2022, despite urban access to high-speed internet connectivity, rural and remote areas lacked the infrastructure for even internet access, let alone high-speed connectivity. Establishing this infrastructure was costly and even impossible in some areas. Technologies were being introduced to solve the global connectivity crisis, and in January 2015, Elon Musk announced a satellite internet constellation project that used low Earth orbit (LEO) satellites, resulting in Starlink Services, LLC (Starlink). The proximity of LEO satellites reduced latency and improved internet speeds, making it feasible to deliver high-speed internet to previously unreachable areas. Starlink’s operational model touted easy installation, reusable rocket technology, global reach, and rapid deployment, and it was marketed as a product for not only individual users, but commercial and industrial users, emergency and public safety services, commercial information technology, and Internet of Things applications. Starlink’s ambitious and continuous innovation positioned it as a formidable player in the global internet connectivity landscape and even a critical actor in global conflicts. With so many players in the LEO satellite space having failed, though, how would Starlink break even and generate positive cash flow? Would other firms’ progress and innovation with 5G technology kill its success? And would Amazon.com, Inc.’s Kuiper become a viable rival—or even win the race? Finally, if Starlink were positioned for sale, how would leadership convince investors of its viability? Musk’s vision-driven approach and willingness to take risks had driven significant industry shifts and progress, though Starlink still faced challenges, including regulatory hurdles, competition, and environmental concerns. Its business model had the potential to achieve long-term profitability, provided the company maintained its growth trajectory and managed operational costs effectively. But questions remained. This case would be appropriate for graduate and executive MBA courses on strategy, especially those with a telecommunications and information technologies focus.